I want to return the ordered goods, what should I do?

You can return purchased goods without giving a reason within 14 days of its delivery. It is enough to inform us on the telephone number +420483369144 or on the e-mail customerservice@artglass.cz (ideally using the sample form for withdrawing from the purchase contract) and send us the purchased goods back to the address: ARTGLASS, s.r.o., Smetanova 1659/42, 46601 Jablonec nad Nisou, Czech Republic.

To which countries is it possible to send the ordered goods?

Now, we send goods in the Czech Republic, Bulgaria, France, Luxembourg, Hungary, Germany, Netherlands, Poland, Austria and Slovakia via the e-shop. Shipping is free when ordering over 5000 CZK. If you need to send the lighting fixtures to other countries, contact us directly at customerservice@artglass.cz and we will arrange transportation to desired country.

I would like to order a larger and bigger lighting fixture - is it possible to order also its installation?

Yes, we have a specially trained team that specializes in assembly. Contact us by email at customerservice@artglass.cz or by phone at +420 483 369 111 and we will prepare a price offer and arrange all the details for successful installation.

I am interested in a lighting fixture in a different design than the one you are advertising, or I want to design a tailor-made lighting fixture - is it possible?

Of course, as a manufacturer, we can produce the lighting fixtures in the required size and color of metal or glass finish. At the same time, we can guide you through the entire process - from consulting, lighting design to installation.

What trimmings do you use for crystal chandeliers?

We use trimmings called Crystal Exclusive (CE). These trimmings are machine polished. We guarantee that the lead oxide content is at least 30%. Machine-polished trimmings provide high gloss and refract the light into the so-called spectrum.

If I order a lighting fixture that is not in stock, how long will production take?

Our lighting catalog contains more than a thousand products, so it is not possible to have them all in stock. The production time of specific lighting fixtures depends on their complexity and the material used. For classic crystal chandeliers, the production process takes between 4 - 6 weeks, for contemporary lighting it can be up to 8 weeks. In any case, we try to produce the desired lighting fixture for you as fast as possible.


The Czech company ARTGLASS Ltd. has been active for almost 30 years and operates in 45 global markets with the help of its business partners. During its time on the market, ARTGLASS has built a position among the leading manufacturers of Czech traditional crystal and contemporary lighting. Our products already decorate thousands of interiors around the world, and our team of designers has successfully completed hundreds of lighting projects for hotels, castles, villas, and religious buildings.

Our goal is to create unique, design and quality lighting fixtures that will become an unmissable addition to your interior. At the same time, we often work closely with renowned Czech glassmakers and designers. Satisfied customers are our top priority, so we place great emphasis on friendly customer service, comprehensive advice and an individual approach to each customer and his requirements. Our lighting fixtures are not only created to fully satisfy our customers’ design requirements, but, thanks to our accurate and thoroughly monitored manufacturing processes, they are also a pleasure to use, and their longevity is guaranteed.

You can find more about our work and see examples of successful lighting projects at www.artglass.cz.

What payment methods can be used to pay for the order?

The order can be paid in cash at the office in Jablonec nad Nisou, paid by cash on delivery, by bank transfer or online payment by card. More information can be found here.

Do you have a question about your order?

In case of questions about your order, please contact us by e-mail customerservice@artglass.cz or by phone +420 483 369 111, please have your order number available so that we can provide you with the required information as soon as possible.

Is it possible to see ARTGLASS lighting fixtures in showroom?

In our office at Smetanova 1659/42, 466 01 Jablonec nad Nisou, we have a small showroom available, in which some of our traditional and modern lighting fixtures can be seen.You can get an idea of the processing of lighting fixtures and their quality.

Please arrange the visit in advance on the telephone number +420 483 369 111 or email shop@artglass.cz - together we will discuss which Lighting fixtures you are interested in and whether they are at display in our showroom or whether it is possible to prepare them for your visit.

I want to claim and return the goods. What to do?

At ARTGLASS, we do everything to ensure that our lighting fixtures fully satisfy the design requirements of our customers and at the same time are characterized by high quality workmanship and longetivity.Despite all our efforts to maintain the high quality of the offered goods, it may happen that a legitimate reason arises on the part of the customer to file a complaint.

We are very sorry for such a situation and for these cases we have prepared a complaint form for you and at the same time we are at your disposal at the email customerservice@artglass.cz to guide you through the complaint process and solve everything as quickly as possible to your satisfaction.


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